Employment Open House
Company Name:
People's Bank
## Job Description
Please join us for an Open House on:
THURSDAY, OCTOBER 2, 2014
3PM - 6PM
Woodstock Branch; 2 The Green
Woodstock, VT
Now Hiring: Customer Service Associate/Teller, Lead Customer Service Associate/Head Teller and Customer Service Manager/Branch Manager are available at various locations within our Vermont Market, including Woodstock, White River Junction, Springfield and Windsor.
Customer Service Associate/Teller: Customer Service Associates deliver an excellent customer experience through the personalized, efficient and accurate handling of customer needs. In this role, you will engage customers to discover their needs and opportunities while acting with integrity and following through on commitments.
Customer Service Associates identify referral opportunities by recommending appropriate bank services and products to customers; Deliver accurate, quick and efficient customer service by performing standard debit, credit and product transactions, while maintaining a balance between transaction time and customer need; Accurately present account information in accordance with knowledge of bank products; Answer routine inquiries from customers and escalate high level inquiries to appropriate staff; May assist in preparation of weekly and monthly inventory, tracking and other operational reports; Prepare the proper daily set up and balancing of a cash box; Reconcile daily transactions and adhere to compliance procedures and internal/operational risk controls in accordance with all applicable bank policies and regulatory standards.
Lead Customer Service Associate/Head Teller:
Under management direction this position is responsible for the daily operations of the Customer Service Associate staff and the customer experience. Incumbents ensure compliance with the organization's policies and procedures. Incumbents act as a resource to junior staff in facilitating adherence to the organization's customer service standards. Supports products and services application to customer needs to advance the branches referral goals and modeling techniques for junior staff. Delivers accurate, quick and efficient customer service. Proactively anticipates customer needs and acts upon opportunities for product referral. Models these behaviors for the Customer Service staff. May open accounts and performs a wide range of customer services. Utilizes branch technology and systems effectively and efficiently. Collaborates with Customer Service Manager and/or Financial Service Manager to implement effective operations of branch. Supervises all operational activities including staffing, cash levels, supplies, inventory, balancing including ATM's and TAU's in compliance with the bank's policies and procedures. Ensures sound and efficient operations by monitoring staff differences, cash items and appropriate reports. Monitors Customer Service staff differences and transaction records. Trains new Customer Service staff in the research and resolution of transaction/balancing problems. Provides guidance to Customer Service staff in complex transaction situations including balancing while fostering innovative problem solving. Models and reinforces superior customer service and operational efficiency for staff. Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.
Customer Service Manager/Branch Manager:
This position is responsible for overall management of the customer experience and profitability, including direct supervision and development of the customer service staff and all operational aspects of the branch. Accountable for all aspects of daily, monthly and quarterly referral and operational goals. Manages overall expense budget and monitors adherence to all bank policies and procedures to maximize profitability.
## Job Requirements
Customer Service Associate/Teller: Minimum of 6 months cash handling experience required
Minimum of 6 months of customer service experience
Previous experience selling/upselling products and or services in a goal driven environment
Strong oral and written communications skillsmpeccable attention to detail
Intermediate working knowledge of computers
Proven ability to work effectively in a fast paced environment
May be required to work weekends and or evening hours based on location and business needs.
High school diploma or equivalency preferred.
Lead Customer Service Associate/Head Teller: High School diploma or equivalency required. 2-3 years relevant work experience required. Certified CSA & FSA and graduate CSA Supervisor Training Extremely detail oriented with the proven ability to handle confidential and sensitive information. Strong written, verbal and presentation skills are necessary to effectively convey goals and initiatives to staff and management. In depth understanding of bankwide products, services and operation processes. Proactive and resourceful; must adapt quickly to new priorities in a fast paced environment. Ability to inform, educate and influence employees to support corporate goals and objectives. Proven ability to work effectively under time constraints. Flexibility to respond to multiple ad hoc assignments or situations.
Customer Service Manager/Branch Manager: Responsible for hiring, performance improvement plans and reviews, promotions, salary recommendations and terminations of their direct reports. Coaches, trains and motivates staff to maximize their potential and improve retention. Analyzes performance levels and implements effective solutions for improvement and manages customer service team to maximize profitability. Champions delivery of the ultimate customer experience throughout the branch. Responsible for service levels, product awareness and referral activity generated by Customer Service staff. Manages the daily operations of the individual branch's staff ensuring compliance with bank policies/procedures and/or banking regulations through utilization of branch technologies and systems to maximize profitability. Oversees and coordinates operations activities including cash, supplies, inventory and daily balancing. Monitors Customer Service Associate differences and transaction records. Provides guidance in complex transaction situations while fostering innovative problem solving. Coaches, counsels, trains and develops current and new staff members to increase efficiency and enhance productivity. This includes on-the-job training and formal in-house training modules. Foster teamwork in branch through collaboration with FSM. Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies. College degree or equivalent work experience required. 3-5 years relevant work experience.
Auto req ID: 2144BR
Posting Title: Employment Open House
Employment Type: Full Time
Address 1: #2 THE GREEN
City: WOODSTOCK
State: VT
Zip Code: 05091Estimated Salary: $20 to $28 per hour based on qualifications.
People's Bank
## Job Description
Please join us for an Open House on:
THURSDAY, OCTOBER 2, 2014
3PM - 6PM
Woodstock Branch; 2 The Green
Woodstock, VT
Now Hiring: Customer Service Associate/Teller, Lead Customer Service Associate/Head Teller and Customer Service Manager/Branch Manager are available at various locations within our Vermont Market, including Woodstock, White River Junction, Springfield and Windsor.
Customer Service Associate/Teller: Customer Service Associates deliver an excellent customer experience through the personalized, efficient and accurate handling of customer needs. In this role, you will engage customers to discover their needs and opportunities while acting with integrity and following through on commitments.
Customer Service Associates identify referral opportunities by recommending appropriate bank services and products to customers; Deliver accurate, quick and efficient customer service by performing standard debit, credit and product transactions, while maintaining a balance between transaction time and customer need; Accurately present account information in accordance with knowledge of bank products; Answer routine inquiries from customers and escalate high level inquiries to appropriate staff; May assist in preparation of weekly and monthly inventory, tracking and other operational reports; Prepare the proper daily set up and balancing of a cash box; Reconcile daily transactions and adhere to compliance procedures and internal/operational risk controls in accordance with all applicable bank policies and regulatory standards.
Lead Customer Service Associate/Head Teller:
Under management direction this position is responsible for the daily operations of the Customer Service Associate staff and the customer experience. Incumbents ensure compliance with the organization's policies and procedures. Incumbents act as a resource to junior staff in facilitating adherence to the organization's customer service standards. Supports products and services application to customer needs to advance the branches referral goals and modeling techniques for junior staff. Delivers accurate, quick and efficient customer service. Proactively anticipates customer needs and acts upon opportunities for product referral. Models these behaviors for the Customer Service staff. May open accounts and performs a wide range of customer services. Utilizes branch technology and systems effectively and efficiently. Collaborates with Customer Service Manager and/or Financial Service Manager to implement effective operations of branch. Supervises all operational activities including staffing, cash levels, supplies, inventory, balancing including ATM's and TAU's in compliance with the bank's policies and procedures. Ensures sound and efficient operations by monitoring staff differences, cash items and appropriate reports. Monitors Customer Service staff differences and transaction records. Trains new Customer Service staff in the research and resolution of transaction/balancing problems. Provides guidance to Customer Service staff in complex transaction situations including balancing while fostering innovative problem solving. Models and reinforces superior customer service and operational efficiency for staff. Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.
Customer Service Manager/Branch Manager:
This position is responsible for overall management of the customer experience and profitability, including direct supervision and development of the customer service staff and all operational aspects of the branch. Accountable for all aspects of daily, monthly and quarterly referral and operational goals. Manages overall expense budget and monitors adherence to all bank policies and procedures to maximize profitability.
## Job Requirements
Customer Service Associate/Teller: Minimum of 6 months cash handling experience required
Minimum of 6 months of customer service experience
Previous experience selling/upselling products and or services in a goal driven environment
Strong oral and written communications skillsmpeccable attention to detail
Intermediate working knowledge of computers
Proven ability to work effectively in a fast paced environment
May be required to work weekends and or evening hours based on location and business needs.
High school diploma or equivalency preferred.
Lead Customer Service Associate/Head Teller: High School diploma or equivalency required. 2-3 years relevant work experience required. Certified CSA & FSA and graduate CSA Supervisor Training Extremely detail oriented with the proven ability to handle confidential and sensitive information. Strong written, verbal and presentation skills are necessary to effectively convey goals and initiatives to staff and management. In depth understanding of bankwide products, services and operation processes. Proactive and resourceful; must adapt quickly to new priorities in a fast paced environment. Ability to inform, educate and influence employees to support corporate goals and objectives. Proven ability to work effectively under time constraints. Flexibility to respond to multiple ad hoc assignments or situations.
Customer Service Manager/Branch Manager: Responsible for hiring, performance improvement plans and reviews, promotions, salary recommendations and terminations of their direct reports. Coaches, trains and motivates staff to maximize their potential and improve retention. Analyzes performance levels and implements effective solutions for improvement and manages customer service team to maximize profitability. Champions delivery of the ultimate customer experience throughout the branch. Responsible for service levels, product awareness and referral activity generated by Customer Service staff. Manages the daily operations of the individual branch's staff ensuring compliance with bank policies/procedures and/or banking regulations through utilization of branch technologies and systems to maximize profitability. Oversees and coordinates operations activities including cash, supplies, inventory and daily balancing. Monitors Customer Service Associate differences and transaction records. Provides guidance in complex transaction situations while fostering innovative problem solving. Coaches, counsels, trains and develops current and new staff members to increase efficiency and enhance productivity. This includes on-the-job training and formal in-house training modules. Foster teamwork in branch through collaboration with FSM. Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies. College degree or equivalent work experience required. 3-5 years relevant work experience.
Auto req ID: 2144BR
Posting Title: Employment Open House
Employment Type: Full Time
Address 1: #2 THE GREEN
City: WOODSTOCK
State: VT
Zip Code: 05091Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
